IEORE4412 Quality Control and Management

3 pts. Lect: 3. SIEO W3600: Introduction to Probability and Statistics or SIEO W4150: Introduction to Probability and Statistics, or permission of instructor. This course is required for undergraduate students majoring in IE. This course covers modern methods for quality control and improvement: Statistical Process Control, introduction to Acceptance Sampling, and the relationships between quality and productivity. Since the invention of modern process control by Dr. Walter Shewhart in 1924, the field has been evolving. The recognition that management plays a major role in achieving quality has required an understanding of their part in achieving quality. The course examines the relationship of contemporary methods for product and process design, production, and delivery of products and services. We will introduce elements of latest concepts of Lean Manufacturing, Six Sigma, and ISO 9000-2008. The course discusses the methods and tools used to manage processes to achieve highest quality at lowest cost. We cover the interaction of management methods and quality productivity. The course covers methods used in manufacturing, as well as service industries such as finance, healthcare, etc.

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